Please see a list of our official stockists nationwide here

Once your online payment is processed, we’ll promptly pack your order and send it to one of our preferred couriers for delivery.

1. Cape Town Area: Delivery typically takes 48 hours.
2. National Deliveries: Delivery may take up to 72 hours.

We strive to get your order to you as quickly as possible and will keep you updated throughout the process.

Lanolab is made with 100% natural ingredients, and as a result, you may find that the balm becomes thicker in colder weather, making it harder to extract from the tube.

Tip: To make application easier during winter, keep the balm in your pocket or close to your body. The warmth from your body will help maintain the ideal consistency, ensuring smooth and easy application. In summery, the balm may become thinner if stored in a warm location. For best results, store your tube in a dry place at room temperature.

100%. Our Multi-Use Balm is a true household essential designed to cater to everyone's skin concerns, from newborns to adults.

Because it is made with pharma-grade Lanolin and Papaya extract, it is incredibly gentle on even the most sensitive skin. Families find it particularly useful for soothing diaper rash and "drool rash" on babies, as well as treating chapped lips, dry cuticles, and minor burns and cuts for the rest of the family.

While Lanolin has been a trusted remedy for nursing mothers for generations, we do suggest a specific step for breastfeeding. If you are using the balm on your nipples, simply wipe away any excess product before feeding to ensure your baby has a clear latch and doesn't swallow a heavy layer of balm. As with any new skincare addition, we always recommend performing a quick patch test and consulting your healthcare professional if you have any specific medical concerns.

While we haven’t specifically tested our balm as a medical treatment for eczema or dermatitis, it is dermatologically approved, 100% natural and has earned the seal of approval from the Allergy Foundation of South Africa (AFSA).

Many of our customers with sensitive and eczema-prone skin have shared how much they love using the balm to help soothe the intense dryness and itchiness associated with those conditions. Because it is 100% natural and free from harsh additives, it provides a gentle, protective barrier that helps lock in moisture and nourish extremely dry patches.

However, since every skin journey is unique, we always recommend checking with your dermatologist or healthcare provider before adding any new product to a medically managed skin routine.

While petroleum jelly sits on top of the skin to create a barrier, our balm is formulated with Lanolin which closely mimics the natural oils produced by human skin. This allows it to actually penetrate and repair the skin barrier while still providing that protective layer. We’ve also added Papaya extract for its natural healing and anti-inflammatory properties, making it a more "active" treatment for dry or irritated skin rather than just a simple sealant.

Yes, Lanolab is proud to be committed to cruelty-free practices. The lanolin we use is ethically sourced as a by-product of sheep shearing, ensuring no harm is caused to the animals. We hold official cruelty-free certification that meets recognized ethical and responsible sourcing standards.

All Lanolab products are rooted in nature and are generally well-tolerated. However, as with any skincare product, it’s possible to have an allergic reaction to any ingredient, including lanolin.

To ensure compatibility, we recommend performing a patch test before use. Simply apply a small amount to a small area of the skin and wait 24 hours to check for any reaction. If you have concerns or known sensitivities, please consult your GP or dermatologist before using the product.

Yes. The Hydrating Body Cream is specifically formulated to be gentle and is safe for sensitive skin. It is dermatologically approved and has been endorsed by the Allergy Foundation of South Africa.

The formula is made with 97% naturally derived ingredients and contains no added synthetic fragrances or parabens, which are common triggers for skin irritation. Key ingredients like Lanolin and Shea Butter work to repair the skin barrier, while Vitamin E and Papain (papaya enzyme) help soothe inflammation.

Note: As with any new skincare product, it is always recommended to perform a patch test on a small area of skin 24 hours before full application, especially if you have a known allergy to wool or lanolin.

Yes, it is a family essential! Because our formula is dermatologically approved, 97% naturally derived and free from parabens and added fragrance, it is gentle enough for the entire family, from infants to grandparents.

We hear you! Because our cream is rich and thick (thanks to the high Lanolin and Shea Butter content), it can sometimes stick to the sides of the bottle rather than settling at the bottom where the pump straw sits.

Try these Lanolab Hacks:

1. Give the base of the bottle a few firm taps on a flat surface or your palm. This helps the product "drop" to the center so the pump can reach it.
2. Store the bottle upright and avoid shaking it vigorously, which can cause the cream to coat the upper walls.
3. When you are down to the very last drop, you can unscrew the pump and use the straw to scoop out the remaining cream.

The Future is Sustainable: We are currently in the laboratory working on a solution that will make it easier to use every last drop. Stay tuned!

Not at all. While the Hydrating Body Cream is incredibly rich, it is formulated to absorb quickly into the skin. It leaves a 'silky' protective finish rather than a sticky or oily film, so you can get dressed immediately after applying.

Our customers frequently highlight the non-greasy finish despite the deep hydration, as their favourite feature

While specifically designed for the body, many of our customers with very dry or eczema-prone skin use it on facial dry patches. However, if you have oily or acne-prone skin, we recommend sticking to our Multi-Use Balm for targeted spot treatments.

Yes! Our Lip Glow is 99.98% naturally derived, dermatologically tested, and contains no added fragrance, making it gentle enough for sensitive skin and lips.

Yes. We wanted to create a product that gives you a beautiful pop of colour without sacrificing the deep hydration Lanolab is known for. The Tinted Lip Glow is built on the same foundation of high-quality Lanolin and Papaya extract as our original balm, so it works to repair and protect your lips while you wear it. It’s the perfect solution for those days when your lips feel a bit dry or chapped but you still want a radiant glow.

The Tinted Lip Glow is designed to be sheer and buildable, giving your lips a natural, healthy radiance rather than a heavy, opaque finish. One swipe provides a subtle hint of color that enhances your natural lip tone, but you can layer it if you’re looking for a slightly deeper shade.

Absolutely! Its sheer tint adds a natural radiance to both lips and cheeks, making it the perfect multi-purpose product for that effortless glow.

Yes, the Naturally Tinted Lip Glow is designed to be universally flattering and suitable for all skin tones, providing a soft, radiant finish.

Just like our original range, the Tinted Lip Glow is formulated with sensitivity in mind and is dermatologically approved. We use high-quality ingredients to ensure it remains gentle on the delicate skin of the lips.

While we have many customers with sensitive skin who use and love our tinted range, we always suggest a quick patch test if you have known allergies to specific pigments. If you have any concerns about a specific ingredient, we recommend showing the list to your dermatologist to ensure it’s the right fit for your needs.

Definitely. Its compact size makes it perfect for on-the-go touch-ups, whether you're heading out for coffee or traveling light.